Shipping, Delivery and Foreign

Shipping, Delivery and Foreign International Orders

Processing Time

• Orders ship within 1–2 business days from the order date.
• Next-Day orders placed before 1:00 PM Central Time (US) usually ship the same business day (excluding weekends and U.S. holidays).

Domestic Methods & Cost (USA)

• Free Shipping via USPS Priority Mail or USPS Ground Advantage on all items, regardless of weight.
• If carrier-estimated transit time is the same for both methods, we may use Ground Advantage.
• We do not use Parcel Post due to limited tracking/insurance.

Upgrades & Special Services

• Expedited options are shown at checkout when available.
• Signature confirmation may be required for high-value orders at our discretion.

Tracking & Delivery

• Tracking is provided for all shipments; please allow the carrier up to 24 hours to update scans.
• Please ensure your shipping address is accurate and accessible for delivery or pickup.

Damage in Transit

• Inspect packages on arrival. If damaged, retain all packing and notify us within 2 business days so we can assist with a carrier claim.

Undeliverable / Refused / Unclaimed

• If a package is returned to us, contact us to arrange reshipment. The order is not canceled solely because it was unclaimed or refused.
• Reshipment costs and any carrier return fees are the buyer’s responsibility.

Foreign Orders (International)

Availability

• We ship worldwide except to the United Kingdom and Australia. Other exclusions may apply.

Costs & Methods

• International shipping is not free; rates are shown at checkout.
• Services offered vary by destination and item value/size.

Duties, Taxes & Customs

• Not collected at checkout. You are responsible for all import duties, VAT/GST, and fees assessed by your country.
• A telephone number is required for customs and delivery; if missing, we will email you for it and shipment may be delayed.

Transit Times & Tracking

• International transit times vary and may be extended by customs processing.
• Tracking visibility differs by country; some carriers hand off to local posts.

Refused or Returned by Customs

• If a shipment is returned due to refusal, unpaid duties/taxes, or customs issues, we can reship at your request; reshipment costs and any return fees are the buyer’s responsibility.

Questions?

Phone or Text: +16412312151 Email: service@sciencemall-usa.com

You will receive a timely answer, as humans run our organization.