CATALOGS: NO paper catalogs are available as our product line varies.
Everything is on-line.
RETURNS POLICY: We allow for returns if the customer is not satisfied with the product, up to 6 days after receiving the product. Call 563-542-9038 for return instructions. Product must be returned in same condition it was sent, not worn or used. PLEASE SEE BELOW FOR RETURNS POLICY
BEGINNING JANUARY 1, 2011, there will be a 23% restocking fee on all items returned to us, that have been approved for return with reasonable cause. Items cannot be returned to us after 7 days of receipt, unless you inform us by phone within that first 7 days that you intend to return it. If you intend to return an item, please call for an RI (Return Item) number BEFORE you return it.
If you do NOT inform us of a return in that 7 day period of receipt and just send it back without a pre-authorization number - then we reserve the right to charge a 38% restocking fee.
We want you to be pleased with the products you order and will work with you in attaining the best level of service possible.
Any order not received after 20 days from date of purchase and not reported to us as being MISSING is NO LONGER our responsibility.
Custom Orders are not returnable, as they were custom-made per a request.