SHIPPING: is calculated in the shipping table at checkout.
Product Satisfaction Guaranteed! We work hard on our products to make them exceptional and special. We value the integrity of our work and are committed to a very high standard of excellence.
Contact Policy: How can I check on my order if I need help? You can contact us directly by email at: firstname.lastname@example.org or 563-542-9038 M-F CST from 9 am - 5 pm.
How are you sure that your shipment will arrive intact? We have been international professional shippers for over 20 years.
RETURN POLICY? You must contact us within 48 hours of receipt of shipment for returns if you are not satisfied with the product for legitimate reasons, for return instructions.
What is our "restocking fee" if you simply "do not need or do not like the product - even though you received exactly what you ordered and did not contact us within a 48 hour window of receipt for a returns? Our restocking fee after that 48 hour window is 45%, as the products are always adequately described and pictured and you know about your item, per the description. Our standards of product quality are extremely high and our pictures are professionally done and correctly represented.
If you contact us within 48 hours of receipt then for most reasons the restocking fee is 28%. Please call our business number: 563-542-9038 for an authorization number for a return. If you do not do this we risk the item being lost or damaged and you lose your ability to get a reduced restocking fee or credit for your item.
Custom Orders are not returnable, as they were custom-made per request.
ADDITIONAL INFORMATION: What happens if I return the item without authorization? If the customer sends back the return without an authorization number they run the risk of us not being aware of its return, and it being lost or damaged. We are also allowed to chose the restocking fee rate of 45% for not going through the proper channels.
Please go through the proper channels, as we want to ensure your complete satisfaction with your order and provide great customer satisfaction.
PRODUCT CONDITION: All items returned must arrive back to us in new condition and in the same secure method in which it was shipped. If it was taped you need to tape it, if it had packing peanuts it needs to have packing peanuts. Common sense practices helps ensure your refund and are recognized as common courtesy to the vendor and helps ensure the items protection.
LOST SHIPMENT: If you have not received your order after 20 days from date of purchase and not reported to us as being MISSING it cannot be our responsibility. You must report the incident to us, as our volume of shipments does not give us time to track each one. We are able to do an in-depth investigation of shipment if required.
CUSTOMER RESPONSIBILITY - You are responsible for picking your orders up if a signature confirmation is required. Most items valued over $50 will usually require a signature of receipt for your protection. Any order not received after 20 days from date of purchase and not reported to us as being MISSING is NO LONGER our responsibility.
CATALOGS: NO paper catalogs are available as our product line varies.
Everything is on-line.
CUSTOMER SATIFSFACTION: We hold ourselves to excellent customer service standards and have a professional and prompt response team coupled with superb service.We do have technical people on-staff to help you with any questions.
Thank you for shopping with Sciencemall-usa.com.